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At Nexus Tech Fusion, we strive to ensure your satisfaction with our products and services. Please review our refund, return, exchange, and warranty guidelines below.
1. Refund Policy
- Eligibility for Refunds: Requests for refunds must be made within 30 days of purchase. To qualify, the product or service must be unused and in its original condition.
- Process: To initiate a refund, please contact our customer support team with your order details. We will provide you with instructions on how to return the product.
2. Return Policy
- Return Period: Products can be returned within 30 days of receipt.
- Condition: Items must be in their original packaging and unused. Proof of purchase is required for all returns.
- Shipping Costs: Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item sent).
3. Exchange Policy
- Eligibility for Exchanges: If you receive a defective or incorrect item, please contact us within 30 days for an exchange. We will cover the shipping costs for exchanges in these cases.
- Process: To initiate an exchange, contact our customer support team with your order details, and we will guide you through the process.
4. Warranty
- Service Warranty: Our services come with a warranty period of 90 days from the date of delivery. If you encounter any issues, please contact us, and we will work to resolve them.
- Product Warranty: Warranty terms for products vary by manufacturer. Please refer to the product documentation or contact us for specific warranty information.
5. Final Sale Items
Certain items may be marked as “final sale” and are not eligible for returns or refunds. This includes customized products and services.
6. Contact Us
For any questions regarding our refund/return policy, please reach out to us
